The Community of Costco
Posted by Whiskeyjack on March 18, 2009
In that I work for a large warehouse style retailer, this struck a chord with me.
“Gone are the days when we knew the wheelwrights and cobblers who worked for us. The anonymity of our world makes accountability a vague and abstract virtue. The cord has been broken by the distance that has cropped up between the worker and the consumer, a distance imposed by the complexities of modern factory production and the many layers of people who are, in one way or another, involved in the sale and distribution of the product. In the whole process, the worker is disengaged from any sense of responsibility for the quality of the product, any sense of accountability to the person who eventually purchases the product.”
